Shipping policy
Shipping Policy
Last updated: October 13, 2026
Thank you for shopping with Nubia. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that during high-demand periods, processing times may be slightly delayed.
Shipping Methods & Delivery Times
Estimated delivery time within the United States is 3–7 business days.
Available shipping methods are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs processing, weather, or other events outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. We may offer free shipping promotions from time to time, as displayed at checkout.
Order Tracking
Once your order ships, we’ll email you a confirmation with a tracking number and link. Please allow up to 48 hours for tracking updates to appear.
Shipping Destinations
We currently ship to the United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Customers are responsible for any customs fees, import duties, or taxes that may apply. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice a mistake, contact us immediately at support@shopnubia.com. We cannot guarantee changes once the order has been processed.
Delays, Lost, or Stolen Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Once your order has been shipped, it is the responsibility of the carrier. If your package is lost or stolen, please contact the carrier directly using your tracking number.
If you need assistance, feel free to reach out to us at support@shopnubia.com and we’ll do our best to help.
Damaged or Incorrect Items
If you receive the wrong item or your order arrives damaged, contact us within 48 hours of delivery so we can make it right.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it’s in transit we’re unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.
Key Reminders
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (US)
- We are not responsible for carrier delays or lost/stolen packages
Questions?
Contact our team at support@shopnubia.com.